1. Bookings
All bookings are accepted subject to vehicle availability. Bookings can be made by telephone, through our online booking system or via the Esher Cars app. A booking is confirmed once you receive a confirmation from us.
2. Fares and Payment
The fare for your journey is quoted when you book, based on the pick-up, drop-off, date, time and vehicle you request. The quote covers the journey itself. These are not included, and where they apply we will explain them to you before you confirm your booking: parking and airport drop-off or pick-up fees, tolls, congestion and low emission zone charges, additional stops, and waiting time after the free period (see section 3). If you ask for a change after booking, such as a different destination, an extra stop or a different vehicle, we will tell you the new fare and you must agree to it before the change is made. Payment may be made by cash, credit/debit card or via an approved corporate account.
3. Waiting Time
For airport pickups, your driver will wait for up to 60 minutes free of charge from the time your flight lands. For all other journeys, your driver will wait up to 5 minutes free of charge. After the free period, waiting time is charged at our standard waiting rate. Your driver will tell you before charging begins, and you can ask us for the current rate when you book.
4. Cancellations
You can cancel free of charge up to 24 hours before an airport transfer, and up to 2 hours before any other journey. If you cancel later than this, or you are not there when your driver arrives (a no-show), you may be charged up to the full fare. To cancel, call us on 0208 398 7676 or message us on WhatsApp.
5. Passengers and Luggage
The number of passengers and items of luggage must not exceed the capacity of the vehicle booked. The driver may refuse to carry passengers who are abusive, intoxicated or who behave in a way that may endanger the driver or vehicle.
6. Soiling and Damage
If the vehicle is soiled or damaged during your journey, we may charge you the reasonable cost of cleaning or repair. We will tell you what the charge is and what it is for before we apply it.
7. Lost Property
Any lost property found in our vehicles will be held at our office. Please contact us as soon as possible if you have left something behind.
8. Liability
While we make every effort to ensure journeys are completed on time, we cannot be held responsible for delays caused by traffic, weather, road closures or other circumstances beyond our control.
9. Licensing and Company Details
Esher Cars is a trading name of WESA LIMITED (Registered Company Number: 09166169), registered office: Taxi Office, Esher Railway Station, Station Road, Esher, Surrey KT10 8DY. WESA LIMITED is a private hire operator licensed by Reigate & Banstead Borough Council (Licence No: 26/00979/OL). Licensed operating base: Castle Court, 41 London Road, Reigate, Surrey RH2 9RJ. We accept pre-booked journeys only.